Book Freight Assist Australia through Senditt.

Freight Assist Australia Pty Ltd, part of FAA Group, is a family-owned business. It was registered in 2011, began operating in September 2012 from a depot in Grieve Parade, Altona North, and has had its head office at 201 Maidstone Street, Altona since 2017. Group Managing Director Dean Wrigley leads the business, and its specialties run across food, manufacturing, dangerous goods and general products. It describes its transport services as built for palletised freight.

It gained National Heavy Vehicle Accreditation for mass and fatigue management in 2015, and Hobsons Bay City Council accredits it for Class 3 food storage.

Freight Assist runs a national network for general and express freight, interstate and within each state, door to door, from a single pallet up to a full load. Its fleet includes Krueger B-double drop-deck mezzanine trailers and Volvo, Kenworth and Mercedes prime movers. It says it hauls freight daily between the cities where it has depots, and it also manages distribution within the metro areas. National Transport also takes in wharf cartage and sideloader work.

WorkSafe Victoria licenses Freight Assist as a national bulk dangerous goods carrier, and it moves packaged, palletised and bulk dangerous goods around the country, flammable liquids and solids among them. Its drivers hold bulk and dangerous goods licences registered in the states they work in, every operational employee completes a DG awareness course built for the business, and subcontractors are audited before they touch any DG work. Its sites are licensed to store dangerous goods, and it refuses anything the ADG Code lists as too dangerous to transport.

For a DG consignment, Freight Assist needs the shipper to give the name, class, UN number, number and type of packages and quantity on a shipping docket, together with an Emergency Procedures Guide.

Freight Assist's contact page lists operations at Altona in Melbourne, in Sydney, at a Brisbane operations warehouse in Willawong, at Welshpool in Perth and at Dry Creek in Adelaide, and it offers metro distribution in each of those five cities. Metro work ranges from ad hoc taxi trucks, anything from a ute to a B-double, to tilt trays and building materials delivered from store to residential sites. It also keeps three 3PL warehouses in major metro areas, offering block, pallet and unit-racked storage, consolidation with relabelling and barcoding, and pick and pack fulfilment.

Freight Assist's track and trace, online proof of delivery and system integrations run on its in-house systems, and its customers log in to TMS Online, its new transport management system. On its own bookings, every shipment needs a consignment note, filled in for the driver at pickup or through its web portal, with fields for pallet control details and special instructions such as a tail-lift delivery or a book-in time. Its direct customers ask for quotes by phone, by email or through an enquiry form.

Freight Assist can also come up in a Senditt quote beside other carriers, and once booked through Senditt it is tracked in the same Senditt dashboard as the rest of your freight.